FAQ

  • Currently, we operate exclusively online, which allows us to offer a wide range of products worldwide. Follow us on social media to stay updated on any future openings of physical locations.

  • Yes, we offer international shipping. You can find all the details and conditions in the "Shipping" section on our website

  • We are continuously working on expanding our assortment. If you have a product in mind that you would like to see in our store - share it with us, and we will plan its arrival! Subscribe to our updates so you don't miss out on new arrivals!

  • Of course! Our team is always happy to help you choose the perfect product. Do not hesitate to contact us for advice.

  • EasyBraid is versatile and suitable for any hairstyle, from cornrows in a loose tail to artificial dreadlocks. Don’t limit yourself!

  • Yes, we offer a return policy in accordance with our return policy. Please familiarize yourself with the return conditions on our website.

  • Yes, we offer special conditions for professionals. Please contact us for more information.

  • Absolutely! We offer products that are suitable for both beginners and experienced masters.

  • We accept a variety of payment methods including credit cards, debit cards, PayPal, and other online payment platforms. For a complete list of accepted payment methods, please refer to our website's payment section.

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can use this information to track your order's progress. Additionally, you can log in to your account on our website and visit the "Orders" section for real-time updates on your shipment.

  • While we do not accept calls, we've ensured multiple convenient ways for you to reach out to us. You can contact us via email, or send us a message on WhatsApp, Telegram, Facebook Messenger, or through Instagram direct messages. We are committed to being accessible and responsive across these platforms to assist you promptly with your queries and concerns. Please visit our "Contact Us" page or our social media profiles for direct links and more detailed information on how to get in touch.

  • We strive to respond to all inquiries as quickly as possible. For emails and social media messages, you can expect a response within 24 to 48 hours. Our live chat and phone lines provide immediate assistance during our operating hours. We value your time and aim to address your concerns promptly and efficiently.